Join Our Team:

At Frillco Services, we help businesses across India with Import Export Documentation, IEC Registration, ICEGATE Registration, DGFT Services, Port Registration, Export Compliance, and other international trade-related services.

We are looking for hardworking, responsible, and customer-friendly professionals who want to build a long-term career with us. If you are passionate about communication, customer handling, documentation work, and learning new skills, we would love to have you on our team.

We believe in:

• Professional growth
• Friendly work culture
• Learning opportunities
• Teamwork and discipline
• Customer satisfaction

Current Job Openings:

1. Customer Service Executive

Job Role:

We are looking for a confident and customer-focused Customer Service Executive who can communicate with potential and existing customers, understand their requirements, explain our services, and maintain strong customer relationships.

The candidate will be responsible for handling customer communication through calls, WhatsApp, emails, and follow-ups while maintaining a professional and polite attitude.

Key Responsibilities:

• Connect with potential customers and explain company services
• Handle incoming customer inquiries professionally
• Follow up with interested customers regularly
• Maintain communication with existing clients
• Understand customer requirements and guide them properly
• Take customer feedback and maintain good relationships
• Coordinate with internal teams for smooth service processing
• Maintain customer records and update work status
• Build trust and maintain long-term customer relationships
• Support customers throughout the service process

Required Skills:

• Basic computer knowledge
• Good communication skills in Hindi
• Basic English communication ability
• Professional and polite behavior
• Patience to understand customer requirements
• Ability to convince and guide customers
• Positive attitude and teamwork skills
• Ability to work under pressure
• Fast learner and responsible nature

Preferred Qualifications:

• Experience in customer service, telecalling, sales, or support will be preferred
• Freshers with good communication skills can also apply

What We Expect:

• Honest and disciplined work attitude
• Respectful communication with customers
• Good listening skills
• Regular follow-up capability
• Problem-solving mindset
• Punctuality and dedication toward work

Location: Chakdaha, Nadia, West Bengal

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2. Documentation Specialist

Job Role:

We are hiring a Documentation Specialist who will be responsible for processing customer applications on various government and official portals related to Import Export and business registrations.

The candidate must be detail-oriented, responsible, and capable of handling documentation work accurately and efficiently.

Key Responsibilities:

• Process customer applications on government and official websites
• Upload and verify documents properly
• Maintain records of applications and documentation
• Coordinate with departments and customers regarding required documents
• Check application details carefully before submission
• Track application status and provide updates
• Handle documentation related to IEC, ICEGATE, DGFT, Port Registration, and other business services
• Maintain proper filing and digital records
• Ensure timely completion of assigned work
• Support customers in document-related queries

Required Skills:

• Basic to intermediate computer knowledge
• Hindi communication is mandatory
• Basic English understanding
• Professional and polite behavior
• Attention to detail
• Ability to manage documentation work accurately
• Good typing and internet handling skills
• Responsible and organized working style
• Ability to learn new online systems and portals

Preferred Qualifications:

• Experience in documentation or office work is preferred
• Freshers with good computer knowledge can also apply

What We Expect:

• Accuracy and responsibility in work
• Professional communication
• Discipline and time management
• Ability to handle confidential documents carefully
• Team coordination skills
• Willingness to learn and improve continuously

Location: Chakdaha, Nadia, West Bengal

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Why Join Frillco Services?

• Opportunity to work in the growing Import Export industry
• Professional and supportive work environment
• Skill development and practical learning
• Career growth opportunities
• Friendly team culture
• Exposure to international trade documentation and government processes

Who Can Apply?

• Freshers
• Experienced candidates
• Graduates
• Candidates with basic computer knowledge
• Candidates willing to build a professional career